Mission Café Director, MorningStar Fellowship Church / MorningStar Ministries Location: Fort Mill, SC (Heritage International Ministries Campus) Status: Full-Time Reports to: HIM General Manager

Purpose of Role: The Mission Café Director leads all aspects of the Missions Café as a ministry of hospitality, community, and spiritual welcome. This role stewards the café as a sacred space where guests, staff, conference attendees, and visitors encounter the love of Christ through warm service, fresh meals, and a team that serves “as unto the Lord” (Colossians 3:23; John 21:15–17). The Director ensures operational excellence while aligning every decision with MorningStar’s mission: serving the purposes of the Lord with integrity, humility, and grace.

Key Responsibilities

1. Ministry-Aligned Leadership
   • Champion the café’s calling: “Serve everyone as if they were the Lord.”
   • Model and cultivate a team culture of joy, humility, servant-heartedness, and biblical values.
   • Integrate prayer, discernment, and worship into daily rhythms and team interactions.
2. Operational Oversight
   • Oversee daily café operations, including menu execution, food preparation, inventory management, vendor relations, waste reduction, and stewardship of resources.
   • Ensure full compliance with DHEC standards, ServSafe protocols, cleanliness (“clean as you go”), food safety, labeling, and appearance at all times.
   • Manage scheduling, payroll coordination, breaks, and timekeeping in line with bi-weekly cycles and organizational guidelines.
   • Collaborate on maintaining targeted costs (e.g., food and labor percentages) and support special events/conferences.
3. Team Development & Accountability
   • Lead hiring, onboarding, 90-day evaluations, and development for staff, volunteers, and students.
   • Foster a high-standard team environment emphasizing punctuality, respect, cheerful attitudes, mutual service, and strong work ethic.
   • Address performance or behavioral issues promptly using the corrective action path (verbal warning → written warning → possible termination).
   • Provide clear job descriptions, training (including knife skills, prep, service techniques, suggestive selling, and complaint resolution), and progress tracking.
4. Guest Experience Excellence
   • Ensure every guest receives a warm greeting (“How are you doing today?”), eye contact, smile, and attentive service—never leaving anyone unattended.
   • Train team in gracious interactions, suggestive selling (e.g., “Would you like a cookie with that?”), and soft-answer complaint resolution.
   • Uphold the principle: “The guest is not an interruption to our work—they are the reason we work.”
5. Facility & Compliance Stewardship
   • Maintain café readiness for health inspections, especially during breaks and high-volume events.
   • Enforce uniform/appearance standards (closed-toe shoes, name tags, hair pulled back, etc.).
   • Coordinate with Housekeeping, Maintenance, and other departments for events (e.g., Friday Night SOS, Sunday services, conferences, special events).
6. Strategic Collaboration
   • Partner with leadership to align café initiatives with broader ministry goals.
   • Recommend improvements to systems, training, or guest engagement that enhance efficiency and missional impact.

Qualifications

• Proven experience in food service management, hospitality leadership, or café operations.
• Deep personal commitment to Christian faith and viewing work as worship/ministry.
• Strong interpersonal, organizational, conflict-resolution, and leadership skills.
• Ability to lead with authority balanced by grace, patience, and urgency.
• Familiarity with (or willingness to learn) MorningStar policies, ServSafe certification (preferred), and commercial kitchen standards.
• Physical ability to lift up to 50 lbs, stand for long periods, bend/stretch, and work weekends, holidays, evenings, and conference times as needed.

Success Factors

• Arrive on time, with a positive attitude, ready to serve.
• Interact professionally, cheerfully, and appropriately with guests, team members, and volunteers.
• Embody MorningStar’s values: excellence as unto the Lord, servant leadership, and building people through ministry.

To Apply Download and complete the employment application from the MorningStar Ministries website (msm.morningstarministries.org/employment-opportunities). Submit via email to HR@mstarm.org or mail to: MorningStar Ministries Attention: Human Resources 375 Star Light Drive Fort Mill, SC 29715

MorningStar Fellowship Church is an equal opportunity employer committed to biblical standards of integrity and honor. We view all roles as co-laboring for the Gospel.

Congratulations—Jesus has chosen you to “Feed my sheep.” Welcome to the team!