Front Desk Coordinator (Part-Time)
Heritage International Ministries (HIM)

Position Summary
The Part-Time Front Desk Coordinator provides friendly, efficient service to guests, staff, and visitors by managing check-in/check-out, answering questions, and supporting clear communication at the front desk and documenting payment and account. This role helps train and support front desk team members, maintaining a welcoming and organized environment. The coordinator functions as a key communication hub for HIM’s hospitality operations.

Reports To
HIM General Manager

Essential Functions
This position includes, but is not limited to, the following duties:

• Reception of payments and accounting for conferences events and housing Greet guests and visitors; provide directions, information, and general assistance.
• Support check-in/check-out procedures, including registration verification, room assignments, key issuance, and billing accuracy.
• Communicate with relevant departments regarding in-house VIPs, special requests, and conference attendee needs.
• Assist in training front desk team members on customer service standards, check-in/out procedures, and telephone etiquette.
• Maintain a house bank with no overages or shortages; follow established guidelines for posting charges, accepting payments, and issuing refunds.
• Monitor the front desk area for cleanliness, organization, and equipment performance; assist with package delivery, mail coordination, copying, and faxing as needed.
• Monitor lobby traffic; assist with visitor sign-in and badge issuance as required.
• Coordinate with housekeeping, custodial, and maintenance to communicate facility concerns and resolve guest issues promptly.
• Maintain a working knowledge of HIM events, conferences, and campus locations to provide accurate information.
• Provide daily updates to the HIM General Manager (email or in person), including weekend/holiday notes as needed.
• Ability to work shifts that may extend up to 10 hours, based on event needs and scheduling.

Systems / Skills

• Working knowledge (or ability to learn) hospitality software and tools including Night Vision, and Microsoft Office (Word, Excel, Outlook).

Minimum Qualifications

• Computer literate, including Microsoft Office, Outlook, and basic internet use.
• Positive, service-oriented attitude with strong communication skills.
• Prior hospitality or hotel experience preferred, but not required; training will be provided.

Success Factors

• Warm, professional presence; handles people and problems with calm and courtesy.
• Reliable and detail-oriented; accurate with money-handling and records.
• Strong communicator; keeps supervisors informed and collaborates well with other teams.
• Maintains confidentiality and demonstrates integrity in a ministry environment.